How to Receive Support for Orangescrum Open Source Project Management tool?

Open source project management tools have gained popularity in the recent years. Even then, there are just a handful. The adoption of such tools is yet to reach its full potential primarily due to concerns around their support.

Open source technologies have gained significant acceptance in the last few years. Various languages and frameworks such as Angular JS, Bootstrap, JavaScript, PHP, Python, Swift, Node.js, Ruby on Rails, Ionic to name a few.

If you just scratch the surface as why they turned out to be so popular so quick you will find they are:

• Trusted by the tech unicorns of the 21^st century – Twitter, Google, Uber, Amazon, IBM, Intel, Netflix, Linkedin, PayPal and the erstwhile NASA.
• Supported by proper documentation and a huge global community (very large talent pool)
• Proven to be highly scalable & suitable for both small and enterprise-level apps.
• Highly compatible with all major hosting platforms
• Offer a high degree of freedom and choice
• Capable of developing web and mobile apps alike

The points above are testimony to how business efficient open source platforms have been over the years.

They provide steady access to a large and global talent pool and keep us all abreast with the most happening technology trends.

All of these augur well to start, run and scale your business at minimum cost while presenting a great learning and upskilling opportunity as well.

Keeping in tandem with the technological advances, Orangescrum also has offered an absolutely free for all open source project management tool.

“With over half a million downloads, Orangescrum is one of the most popular open source project management tool available out there.”

Orangescrum offers a no questions asked, no commitment and absolutely free download of its open source edition.

Well, all sounds good, but what about the support, security and updates?

Orangescrum Open Source Support Model

Once you have downloaded and installed, you can get going with your project management activities within Orangescrum at no cost except that of hosting.

However, if you were to encounter any issues; there are multiple channels you can seek and receive prompt responses.

Live Chat

Our live chat is manned right from 9am IST till 8pm IST (unofficially our support maniacs are still around till they drop dead to bedJ )

All possible help in terms of

• How to use orangescrum?
• Specific use case fitment with orangescrum
• Installation issues
• SMTP, notifications, email or CRON setups

Are readily provided through our live chat.

We also offer free remote trouble-shooting sessions as applicable where our experts take remote access to fix your issues at a time of your choosing.

Do not expect a bot! We believe in the human touch!

Note: Our chat responses are within seconds with continuous follow-ups till successful closure of your ticket.

Support Email

Caught us off guard, while we were recharging or do not prefer to chat??

No problem, feel free to share your queries and issues at support@orangescrum.com

The official hours apply here too. But remember you are being supported by our support maniacs even at ungodly hours J

Yet again, the email response times are within minutes during the business hours and within 8-10 hours even during weekends!! We redefine the concept of 24/7.

Sounds too good to be true??

We have a few excerpts of feedback received from Orangescrum lovers below 🙂

24/7 Online Help

Be it our detailed knowledgebase, google group or forum, you have all the help you need at your finger-tips.

Our helpdesk covers all the key information you may need right from

• FAQ
• Installation guide of your chosen platform
• Orangescrum Productivity Add-ons
• Open Source FAQ

We’ve got you covered!

What else do you have in mind?

We continuously strive to be as supportive of our open source platform as humanely possible.

You have multiple channels to reach out to us at your convenience. You can also refer to our product roadmap to stay up to date of our new releases and feature developments in progress by subscribing to our blog.

Have a feedback? Please feel free to share by email or leave a comment on Capterra or G2.

Take the plunge and get going with a robust start to your project management setup.

Download, install and focus on successful delivery of your projects!